Counties Power supplies power to over 42,000 homes, farms and businesses in the southern Auckland and northern Waikato areas. If you live in Pukekohe, Tuakau, Waiuku, Karaka, southern Papakura, Awhitu, Hunua, or our rural hinterland that stretches as far south as Glen Murray, Counties Power is your local electricity lines business.
Top 6 home power questions answered
- How do I connect power to my house or shed? If you are moving to an existing home call your energy retailer. For new builds find out more here.
- Who do I call if I have a query about my electricity bill? Queries relating to your monthly electricity bill should be directed to your energy retailer, the company that you pay your bill to.
- What can I do to save on my power bill? The best way to save on your power bill is to understand how much each appliance in your home uses. You can find out more about this on our efficiency page. Choosing the energy retailer that’s right for you may also make a difference. The independent ‘WhatsMyNumber’ website can be useful for working this out.
- What is controlled water heating? Most power companies in New Zealand can control or turn off power to electric water cylinders to reduce the amount of power used at peak times – like on cold winter evenings. This saves firing up more power stations, saves you money and has environmental benefits. In the Counties Power area, controlled water heating is separately metered, so that your energy retailer can pass on savings direct to you. Normally controlled power costs about 20% less than other power. Most people aren’t aware their water is being controlled. If you wake up to cold water frequently, controlled water heating may not be right for you – contact us to discuss your options.
- What should I do if my power goes off? If you have mobile internet access you can check our outages website to see if the outage has been reported already. If it hasn’t, you can report it online too. If you don't have mobile internet call 0800 100 202 to report a power outage 24/7. If you can’t get through, it probably means someone else has beaten you to it – but if the outage lasts more than an hour or is causing you particular distress be sure to call again. Remember to treat all power lines as live, even when the power is off.
- What power faults are fixed free? Counties Power will respond to all faults and make a site safe at no cost. Any fault which is on the Counties Power network will be fixed free. Repairs on private service lines are chargeable. If an outage affects your whole neighbourhood for the same length of time then the problem is likely a network fault. If the power outage affects just you and perhaps a few of your neighbours it is more likely you have a fault on your private service line, and will need to pay for any repairs required to restore power.
- Do I need surge protection? Yes. It is impossible for power companies to prevent surges – especially those that happen when trees, birds or contractors strike power lines. If you read the fine print of your contract with your energy retailer, you will see that surge protection is always recommended and that there are very few circumstances where either your retailer or your electricity distributor will compensate you for surge damage to appliances. Surge protection is highly recommended. For sensitive equipment like computers, or commercial operations, also consider installing an uninterruptable power supply (UPS).
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