Running the power network is a real team effort. It is important to know your responsibilities as a landowner and power consumer, and know who to call for power-related services.
Most of the Counties Power network is on public land like roads. Some Counties Power equipment is on private land, particularly in rural areas, but most lines, cables and other equipment on private property are privately owned.
Counties Power normally brings power to somewhere near your boundary, then it is transported to your buildings on your own private ‘service line’. As a landowner, it is your responsibility to:
Keep your private service line in safe working order….
- Check it regularly, to be sure it is safe and reliable
- Use qualified electrical contractors for all repairs and maintenance needed
Remember that a shock from a service line can be fatal, don’t delay repairs.
- Keep trees on your property safely trimmed clear of all power lines ….
Pay for any construction, repairs and maintenance services...
- When a fault call is received, the repairer will visit and make safe.
- A call out fee will cover making the site safe and a range of simple repairs.
- It may not be enough to cover getting the power back on.
- You will have the choice about whether to go ahead with the rest of the work.
- Your choices include urgent repairs at after-hours rates or non-urgent repairs.
- If you choose to have repair work done, you are responsible for paying for it.
- You will need to clear any old debts to Counties Power before more work is done.
Landowners that host Counties Power equipment on their property help the whole community by allowing Counties Power access to maintain and repair it. Usually you will know if the Counties Power network crosses your land because you will have an easement on your title or have regular visits from Counties Power. If Counties Power is accessing your land, you can expect us to:
- Respect your property and leave it as we found it.
- Call before we arrive for any routine maintenance.
- Arrive without calling during line checks (especially if walking the line from farm to farm).
- Respond quickly if you report concerns.
- Arrive without calling during outages.
There are many retailers that sell power to customers on the Counties Power network, most of which welcome both homes and businesses to their customer base. People in the Counties area are free to buy electricity through any of these retailers. To choose the retailer that’s right for you check out their service options and consider the independent price comparison at WhatsMyNumber.