Report an outage
23 January Storm Damage UPDATE 9.00am
All critical safety work has been completed. Generators are in place to support the feeders where necessary. There are still 368 properties without power, and lines are still down. Please avoid any downed lines and report immediately on 0800 100 202 or report it here. You can also check here to see if it has already been reported. High winds continue to hinder progress in some locations, however the crews are hard at work to get the power flowing asap.
23 January Storm Damage UPDATE 8.00am
The crews are hard at work resolving remaining faults. We've called in crews from Broadspectrum to provide additional support to aid in clearing these faults asap and getting the region's power back on. We understand that this is extremely difficult for those still without power. Thank you for your patience - we are working diligently as quickly, and as safely, as possible to get the power flowing. The conditions are still hard out there for the crews to work in, with high winds making it difficult. The continued high winds are also adding more faults to the network.
It's a timely reminder now to property owners to please maintain your trees. Branches growing too close to powerlines and old and unstable trees need to be maintained to help us keep the power flowing. A large number of the faults we're currently experiencing are avoidable if people maintained trees. It's also important to secure items such as trampolines and umbrellas in high winds as these become missiles, damaging power lines..
22 January 2017 Storm damage UPDATE 9.15pm
It's been a busy 24 hours and our faults crews are still at work however due to safety reasons they will need to finish for the night at
10pm. The crews have worked hard to get as many faults resolved and will be back at first light refreshed and ready to resolve those remaining. It's been a huge weather event and we thank you for your patience as we deal with large scale outages across the region. With no visibility now, high winds and an extreme day, our top priority is to bring our crews home safely tonight.
22 January 2017 Storm damage UPDATE 4.45pm
Many people assume the outages team know when the power is off at their place. Often they don’t. That will change when the smart network is fully complete. Until then, when your power goes out:
If you have mobile internet check the outages map to see if your outage has been reported.
If not, report it while you are there.
- If no power means no internet at your place, call 0800 100 202 to report the outage.
- If no power means no phone at your place ask a neighbour to report it, or sit tight.
The faster you tell us about an outage the faster we can locate and repair it. Some outages signal safety issues, so please contact us when the power goes out via the outages map or by calling 0800 100 202. Calls are free and you can choose whether or not to accept any service charges.
If your whole block or everyone for a country mile is without power it is probably a network fault that will be fixed free. Click here to find out more about what’s network and what’s not.
If you are the only one without power, or just you and a handful of neighbours are off, the fault is most likely to be on private service lines and you will need to pay for any repairs. In most cases the private line starts on the last pole or pillar on public land. In some cases it is shared between landowners.
During fault events safety is the first priority, and the first priority is to make safe. Faults that affect large numbers of people are usually fixed first. For smaller scale outages the dispatch team assess the time the problem was reported and proximity of the first response crew to the site before allocating priority. People who are registered as having medical or economic dependency on electricity may get priority treatment.
You can help prevent faults by using a SafeTrim service to keep trees well clear of power lines, having any over-head service lines on your own property checked and maintained regularly, and by using a SafeDig service to locate underground cables before you excavate, thrust or dig.