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Don’t risk working near live lines.  Have the power disconnected while you trim, paint, water blast and do other work near electricity.  

There are two types of disconnection services offered by Counties Power.  Please review and select the one appropriate to your needs:  

LOW VOLTAGE STANDARD DISCONNECTION 

A standard disconnection / reconnection request

  • Single property affected
  • Supply is up to 400V
  • Disconnection and reconnection occurs during business hours Mon-Fr 8am - 4pm (excluding public holidays)  
  • This service is free when booked at least 2 business days in advance
  • Charges apply for all after hours disconnections or re connections, including weekends and public holidays
  • Disconnection and reconnections are subject to resource availability and may be delayed due to weather events or fault volumes
  • Call 0800 100 202 and speak to the customer services team to arrange a low voltage standard disconnection.

HIGH VOLTAGE OR NON-STANDARD LOW VOLTAGE DISCONNECTION 

High voltage disconnections or a low voltage disconnection affecting multiple parties require 15 business days notification.   An alternative Date must be supplied and be at least 10 Business Days’ after the proposed date.  

  • More than one property affected or;
  • Supply is high voltage, 11kV or 22kV.
  • Booking must be made at least 15 business days in advance. 
  • Disconnection and reconnection occurs during business hours Mon-Fr 8am - 4pm (excluding public holidays)  
  • Charges may apply for non-standard low voltage and high voltage disconnections and reconnections.  Costs and acceptance therefore will be discussed with the applicant prior to works being undertaken
  • All high voltage and non-standard low voltage disconnections must be submitted online click here

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