competition and Digital

terms and conditions

This page includes terms and conditions for the Counties Power mobile outage app,  the Discount competition, Network News and Facebook competitions.

Counties power outage app terms and conditions 

These terms and conditions apply to your access to and use of Counties Power Limited’s (Counties Power) mobile outage app (App). By installing or using this App you accept these terms and conditions.


1. You may only use this App for personal use. 

2. Counties Power does not guarantee the operation of this App will be continuous, complete or error free.  Counties Power may modify this App, or cancel or suspend the availability of this App, at any time.


3. Use of the information and data contained on this App is at your sole risk. While Counties Power has taken reasonable care in preparing the information and data contained on this App it is provided on an "as is, as available" basis without warranty of any kind. You should note that information and data contained on this App may not necessarily apply in your particular circumstances.

4. Counties Power may choose not to provide outage information on the App for any reason.  In particular, Counties Power may withhold information for safety or privacy reasons.


5. Counties Power is not responsible for the information or content of any other app or any website that is linked to or accessed by this App. Counties Power does not provide any endorsement, approval, representation or warranty about any products or services that are offered by the owners of other apps or websites.

6. By using the App, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy). 


7. Counties Power may collect and use technical data and related information, including technical information about your mobile device, system and application software, and peripherals, to facilitate the provision of software updates, product support and other services to you related to the App. Counties Power may use this information to improve the App or its services or to provide additional services to you.


8. If you agree, Counties Power may collect your location information in the App and use this information to allow you to view the outages near your location.


9. Counties Power, or its licensors, owns all copyright in all material on this App. The brands appearing on this App are trademarks of Counties Power or its owners. Counties Power reserves all rights in such material. You must not reproduce any content on this App without first obtaining Counties Power’s written permission.

10. You must not copy, reproduce, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute, display or use for any other purpose this App or other intellectual property or attempt, or authorise or permit any other person to do so.


11. Counties Power can change these terms and conditions from time to time on not fewer than 14 days' notice by notifying you through this App. If you do not want to be bound by the amended terms and conditions, you should uninstall this App before the changes take effect.


12. Counties Power’s privacy policy describes how Counties Power collects, uses and manages personal information that Counties Power collects from you. By installing or using this App you agree to the terms of Counties Power’s privacy policy. If you do not agree to the privacy policy you must stop using this App.  Counties Power’s privacy policy can be viewed here.

13. In addition to providing services to you, you agree that we may use your information for the purpose of providing you with promotional material on our other services and special offers by email or other promotional means.


14. Counties Power, its agents, officers and employees:

(a)        make no representations, express or implied, about the accuracy of the information and data contained on this App;

(b)        make no representations, either expressed or implied, as to the suitability of information and data contained on this App for a particular purpose;

(c)        make no warranties, express or implied, that information or data contained on this App is free of infection by computer viruses or other contamination; and

(d)        to the maximum extent permitted by law, will not be liable to you for any damages, losses (including, without limitation loss of profits, business or data), costs or expenses of any kind, which arise out of, or result from, any use of, or inability to use, this App, including any damages, losses (as described above) or costs that may result from use of information or data contained on this App or any reliance placed on that information or data.


15. This App is governed by, and is to be interpreted in accordance with, New Zealand law. Any disputes between us will be resolved by the New Zealand courts. To the fullest extent permitted by law, we accept no responsibility for the compliance of this App or the information contained in it with the laws of any other country. You agree to indemnify and keep us indemnified against all damages, costs, losses (including, without limitation, loss of profits) and expenses of any kind, whether direct or indirect, which arise from or in connection with your access or use of this App, whether in tort, contract, equity or otherwise.


16. In an emergency, please contact our 24 hour electricity emergency line 0800 100 202.

17. For other queries, contact us by phone on 09 237 0300, email us at [email protected] or by mail to Counties Power Limited, Private Bag 4, Pukekohe 23, New Zealand.



  • The Counties Power Discount 2020 Prize Draw (the “Draw”) begins at 6.00am on 26 November 2020 and will close at midnight on 13 December 2020 (“Closing Date”).
  • The prize for the winner of the Draw is a Samsung S20 smartphone (the “Prize”).  The Prize may not be exchanged for cash, other products or discounts.
  • The Draw is offered by Counties Power Limited, 14 Glasgow Road, Pukekohe 23 (the “Promoter”).
  • The Draw is open to Counties Power customers who have a current power account with Counties Power Limited in their name and are eligible to receive a 2020 discount payment from Counties Power.  Direct employees or Directors of Counties Power Limited and Trustees of the Counties Power Trust (and the immediate families of these persons) are not eligible to enter the Draw. 
  • To be eligible for the prize draw you must have liked our Facebook page - and have registered on the Counties Power app -  For information on how to register on the app watch our helpful video here -
  • By entering the Draw customers will be deemed to have accepted these terms and conditions and those of the Counties Power App Terms and Conditions.
  • The Promoter will make all reasonable efforts to notify the winner of the Draw, using the phone or email contact details provided in the on-line entry, within 24 hours of the Draw taking place.  If the winner cannot be contacted within this time frame the Prize will be redrawn.  The Promoter’s decision on all matters is final and no correspondence will be entered into.
  • Any personal information collected about individuals as part of this promotion will be collected and used in accordance with the Promoter’s Privacy Policy and the privacy principles set out in the Privacy Act 1993.
  • By entering the Draw customers agree to be contacted by Counties Power and to receive from it information about outages and marketing and promotional material.
  • By entering the Draw  customers agree, if they win the Prize, to cooperate with the Promoter to enable and allow the Promoter to obtain and use their name, likeness, image and/or voice (including photograph film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome), promoting any products manufactured, distributed and/or supplied by the Promoter or to help the Promoter develop, market, improve, manage, administer and facilitate its services and operations.
  • The Promoter may cancel, terminate, modify or suspend the Draw or these Terms and Conditions at any time and for any reason before the Closing Date.
  • The Draw is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. Facebook and Twitter are completely released from any liability to any entrant to the Draw. Any questions, comments or complaints regarding the Draw will not be directed to Facebook or Twitter but to the Promoter at [email protected]


Facebook Competitions

Our Facebook competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. Facebook and Twitter are completely released from any liability to any entrant to the Draw. Any questions, comments or complaints regarding the Draw will not be directed to Facebook or Twitter but to the Promoter at [email protected]  All tickets and prize packs must be collected from Counties Power, 14 Glasgow Rd, Pukekohe between the hours of 8am - 4pm Mon - Fri unless otherwise stated.  

Latest Updates