Outages
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HOW to load the app
Get the most out of the outages app
Follow the instructions below for how to register to receive automated outage updates.
- Download the app on your smart device
- Register to get automatic text or email alerts click here
- Save your favourite locations
- Report power outages affecting your property here
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View current outages and subscribe for updates here
Android users
Add the Counties Power App to your android smartphoneIn your smartphone’s internet browser (Chrome etc) type in app.countiespower.com
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Click on Add to Home Screen to add the app to your phone. If this message doesn’t come up - go to the three dots at the top right hand corner of the screen and select Add to Home Screen. |
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You can now access the app via the icon on your phone. Open up the app by tapping it. |
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Apple users
Add the Counties Power App to your apple smartphone
To add the app to your home screen tap on the below symbol at the bottom on the screen. |
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You will be asked if you would like to add CP App to your home screen. |
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Click Done. |
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You can now access the app via the icon on your phone. Open up the app by tapping it. |
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register for text or email alerts
Go to the bottom right hand corner of the screen where the three red lines are. Click the three red lines. |
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Select this then select Login. |
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Select Register Now. Fill out the form with your details and select Register. |
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Please ensure you fill out all fields. |
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When you submit these details you will receive a 6 digit verification code via text to your phone. Enter your 6 digit verification code and select Confirm. |
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Please ensure you enable notifications on your smartphone settings so you receive this text verification from us.
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save your favourite locations
Click on Locations. |
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Select to add a new location. |
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Enter your ICP number (this can be found on your electricity bill from your retailer).
Enter your address. Select the message type you would like to receive - text and/or email. Select the timings you would like to receive messages. Select Save.
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Report a power fault
Select Report at the bottom of the screen. |
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Fill out the required fields on the form. Select Report Fault. You have now reported a fault. |
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Viewing active power outages
You can view faults on the network by selecting Outages at the bottom of the screen. |
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Select the outage or planned shutdown you would like to view. A screen will pop up with information on that fault. |
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You can select if you would like to receive notifications about this fault once you are registered and have logged in. |
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