Updated:  9 June 2020

Counties Power’s priority is and has always been the safety of our team and our community.

As the coronavirus (COVID-19) situation unfolds our team is closely monitoring updates, assessing the best course of action to ensure the continued safety of our community and to keep your power flowing.  We have a pandemic plan in place to ensure essential power services are maintained. 

our crews are back at work carrying out our works programme so we can provide ongoing safe and reliable power while following additional safety protocols.  This includes contact tracing.

Thanks for your understanding as we keep our crews and our community safe.

More information on planned shutdowns can be found at

What we are doing to protect you and our team: 

  • Our crews will keep a 1m distance and will be taking extra safety precautions when working on sites.  Tell us the issue over the phone or on the app so we can limit personal contact.
  • We are taking preventative measures to keep us all safe.  We're taking extra precautions with additional cleaning and disinfecting across all areas of our business and our equipment and vehicles.   
  • Our reception is now open .  You can call us  on 0800 100 202 or check our app for faults – download the app now by typing in your smartphone internet browser.

If your power is out - 

  • If you require one of our team to attend your site -  please advise us immediately and BEFORE our crews arrive if you feel unwell so they can take preventative measures.
  • If you log a fault online using the app, please include this information in the comments field so that one of the team can call you prior to attending.  

For helplines please contact:

  • Healthline New Zealand 0800 611 116.
  • Healthline's dedicated COVID-19 number 0800 358 5453.

Further information about COVID-19 can be found on the following sites:

Thank you for your support in keeping our community safe, the power flowing and our health services operational.

The Team at Counties Power



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