Safe Disconnect Request Form

Thank you for requesting a high voltage or non-standard low voltage SafeDisconnect service from Counties Power.  Please be aware that:

  •  Safety always takes priority, so your booking may be postponed during storms or during fault events.
  •  Where bookings need to be cancelled, priority will be given to those booked for paid services.
  •  Other services like dropping power lines are also available as a chargeable extra.
  • 20 business days notification is required for all high voltage or non-standard low voltage disconnections that affect multiple properties to allow for notification of a power outage.  
  • Disconnection and reconnection usually occur during business hours Mon-Fr 8am - 4pm (excluding public holidays).   An after hours service is available on request.
  • Charges may apply for non-standard low voltage and high voltage disconnections and reconnections.  Costs and acceptance therefore will be discussed with the applicant prior to works being undertaken.

What is a high voltage or non-standard low voltage disconnection?

  • More than one property affected or;
  • Supply is high voltage, 11kV or 22kV.

If your disconnection request does not meet this criteria, please refer to our low voltage standard disconnection process click here.

Service required

Are you a machine? If not please enter nothing in here:
Which disconnection service would you like?*
Which re-connection service would you like?*
What address(s) do you need disconnected?*
What is your relationship to this property?*
Is the line*
What kind of work are you planning?*
Will this disconnection affect others?*
Which, if any other services do you need?
Feel free to make any other comments about your needs here:


The planned date is your preferred date for the disconnection.

An alternative date is required should your preferred not be available.  

Planned date for disconnection
Alternative date for disconnection
Start Time
End Time


Reconnection required?*

If a reconnection is required, please provide a planned reconnection date (this is your preferred date) and an alternative reconnection date, should you preferred date not be available.  This may be on the same day as your disconnection.

Planned date for reconnection
Alternative date for reconnection

Requester Details

Please enter your contact details:

First Name*
Last Name*
Daytime contact phone number*

If you prefer us to contact a tradesperson or someone else about these arrangements, please enter their details here:


First Name
Last Name
Daytime contact phone number

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