Half year discount
This year, Counties Power is making a one off half year payment of the annual discount to power consumers to provide some financial relief to our community as a result of Covid-19.
The discount you receive is based on your power consumption over the previous 6 month period from 1 November 2019 through to 30 April 2020. This is credited directly to your monthly electricity account. It will most likely show on your June or July power bill.
As this discount is calculated on your summer consumption, it is likely to be less than half of what you would have received in the usual December discount amount. The annual Christmas discount will still be issued in December, to pay the remaining amount for the 6 months of May through to November.
Counties Power does not pay the discount by cash or cheque, it is only available as a credit on your power account from your electricity retailer.
The discount has been paid out to your electricity retailer from counties power and will likely show on your next power bill - june or july.
HOW MUCH WILL I GET?
*Please enter numbers only (do not enter / or – ).
WHAT IS THE COUNTIES POWER DISCOUNT?
Counties Power Limited is your local electricity lines company and we own and maintain the lines and other power equipment that brings electricity from grid to your gate in the Counties Power area. Counties Power is 100% consumer owned which is why we give back to our consumers in the form of an annual discount.
WHAT IS HAPPENING?
Counties Power is providing a discount to nearly all of its electricity customers who are connected to its network on 1st May 2020.
The discount will be calculated as a percentage of the lines revenue invoiced to the retailer for each ICP in the half year to from 1 November 2019 through to 30 April 2020
All mass market customers, domestic and business, will receive the same percentage discount.
HOW DO I QUALIFY FOR A DISCOUNT?
To qualify for a discount, you:
- Must be legitimately connected, as a customer of an approved retailer, to the Counties Power electricity network on discount day, 1st May 2020
- Be the most recent occupant at the residence during the qualifying period.
HOW MUCH IS THE DISCOUNT?
The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the 6 months 1 November 2019 through to 30 April 2020. Customer discount entitlement will not be affected by a change to or from a different retailer.
HOW WILL THE DISCOUNT BE PAID?
The discount will appear as a credit on your electricity bills after the 28th May and will most likely show on your June or July electricity power bill.
CAN I RECEIVE MY DISCOUNT AS A CHEQUE OR CASH?
No, all discounts are paid in the form of a credit on your power account.
WHAT ABOUT PREPAY CUSTOMERS?
Prepay customers will receive a credit on their Prepay account.
IF I CHANGE RETAILERS WILL MY DISCOUNT ELIGIBILITY BE AFFECTED?
No, all customers on the network as at 1st May 2020 are eligible for a discount regardless of which retailer they use.
IF I CHANGE ADDRESSES WILL MY DISCOUNT BE AFFECTED?
The discount is paid on the annual consumption at your current address. The reason for this is that it is difficult to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.
WHAT ARE THE TAX IMPLICATIONS OF THE DISCOUNT?
For most customers, there are no tax implications as the distribution takes the form of a discount not a dividend.
WHAT IF I MOVE OUT OF THE AREA SHORTLY BEFORE THE DISCOUNT DAY (1ST May 2020)?
Unfortunately, if you are no longer a consumer in the Counties Power network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.
FURTHER CUSTOMER QUESTIONS AND WHO SHOULD HANDLE THESE?
Basic questions can be managed at the various Retailer Call Centres. More detailed queries can be answered by the Counties Power Customer Care Team on 0800 100 202.
WHAT DO I DO IF I HAVE A QUERY ABOUT THE DISCOUNT I RECEIVED?
Please contact Counties Power here or by telephone on 0800 100 202. All queries regarding discounts should be made by August 31st, 2020. Absolutely no correspondence will be entered into after this date