Counties power discount
what is the Counties power discount?
Counties Power will calculate the annual discount in November for payment as a credit onto your power account in December 2021 or January 2022.
The discount payment is calculated as a percentage of the lines revenue invoiced to the retailer for each ICP in the period 1 November 2020– 31 October 2021.
All mass market customers, domestic and business, will receive the same percentage discount.
How do I qualify for a discount?
To qualify for a discount, you:
- Must be legitimately connected, as a customer of an approved retailer, to the Counties Power electricity network on the discount day (5 November 2021),
- Be the most recent occupant at the residence during the qualifying period (1 November 2020 – 31 October 2021).
The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the discount period (1 November 2020 - 31 October 2021). Customer discount entitlement will not be affected by a change to or from a different retailer.
How will the discount be paid?
If you are elligible for a discount, it will appear as a credit on your December of January power bill from your electricity retailer.
Can I receive my discount as a cheque or cash?
No, all discounts are paid in the form of a credit on your power account.
WHAT ABOUT PREPAY CUSTOMERS?
Prepay customers will receive a credit on their Prepay account.
No, all customers on the network as at the discount strike date are eligible for a discount regardless of which retailer they use.
The discount is paid on the annual consumption at your current address. The reason for this is that it is difficult to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.
For most customers, there are no tax implications as the distribution takes the form of a discount not a dividend.
Unfortunately, if you are no longer a consumer in the Counties Power network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.
Basic questions can be managed at the various Retailer Call Centres. More detailed queries can be answered by the Counties Power Customer Care Team on 0800 100 202.
What do I do if I have a query about the discount I received?
Please contact Counties Power on line at www.countiespower.com or by telephone on 0800 100 202. All queries regarding discounts should be made by 31 March 2022. Absolutely no correspondence will be entered into after this date