Discounts

2020 HALF YEAR DISCOUNT

THE SECOND INSTALMENT OF THE COUNTIES POWER DISCOUNT IS HERE.

The discount you receive is based on your power consumption over the previous 6 month period from 1 May through to 31 October 2020.  This is credited directly to your monthly electricity account.   It will most likely show on your December or January power bill.  

Counties Power does not pay the discount by cash or cheque, it is only available as a credit on your power account from your electricity retailer.   

check this page to find out HOW MUCH you WILL GET?

To check the second instalment of your 2020 discount amount, enter your ICP number which can be found on your power bill.  Your ICP number is a 15 digit number and contains the letters CN.   It will look something like this:  0987654321-CN001

*Please enter numbers only (do not enter  / or - )

 


Note: Numbers and letters only.
Do not enter symbols such as slash ( / ) or hyphen ( – )

CAN’T FIND YOUR ICP NUMBER?

It’s on your electricity retailer's power bill near the line that tells you how much power you used last month.  

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If you like our Facebook page and register on the Counties Power app you will automatically go in the draw to win a Samsung S20 phone.   Click here for competition terms and conditions.

WHAT IS THE COUNTIES POWER DISCOUNT?

Counties Power Limited is your local electricity lines company and we own and maintain the lines and other power equipment that brings electricity from grid to your gate in the Counties Power area.  Counties Power is 100% consumer owned which is why we give back to our consumers in the form of an annual discount.

WHAT IS HAPPENING?

Counties Power is providing the second installment of the 2020 discount to nearly all of its electricity customers who are connected to its network on the 6th November 2020.

The second instalment of the discount payment is calculated as a percentage of the lines revenue invoiced to the retailer for each ICP in the period 1 May – 31 October 2020.

All mass market customers, domestic and business, will receive the same percentage discount.

 

WHY AM I GETTING A HALF YEAR DISCOUNT?

Every year we give a discount on the electricity bill you receive from your retailer.  This year we gave all consumers connected to our network on 1 May 2020 an early half-year discount as Covid-19 relief, as we knew many of our community were finding things tough at this time.

The first payment was calculated on the power consumed at the property from 1 November 2019 – 30 April 2020. This was credited on power consumer’s June or July power account.  All enquiries about the first 2020 instalment are now closed.

We’re now giving you the second instalment of the 2020 discount payment. To be eligible for this payment you need to have been connected to the Counties Power network on 6 November 2020. The discount is calculated on the amount of electricity consumed at the property from 1 May – 31 October 2020.

HOW DO I QUALIFY FOR A DISCOUNT?

To qualify for a discount, you:

- Must be legitimately connected, as a customer of an approved retailer, to the Counties Power electricity network on the discount day (6 November 2020),

And

- Be the most recent occupant at the residence during the qualifying period (1 May – 31 October 2020).

HOW MUCH IS THE DISCOUNT?

The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the discount period (1 May - 31 October 2020) up until the discount date (6 November 2020). Customer discount entitlement will not be affected by a change to or from a different retailer.

HOW WILL THE DISCOUNT BE PAID?

If you are eligible for a discount, it will appear as a credit on your December of January power bill from your electricity retailer.

CAN I RECEIVE MY DISCOUNT AS A CHEQUE OR CASH?

No, all discounts are paid in the form of a credit on your power account.

WHAT ABOUT PREPAY CUSTOMERS?

Prepay customers will receive a credit on their Prepay account.

IF I CHANGE RETAILERS WILL MY DISCOUNT ELIGIBILITY BE AFFECTED?

No, all customers on the network as at the discount strike date are eligible for a discount regardless of which retailer they use.

IF I CHANGE ADDRESSES WILL MY DISCOUNT BE AFFECTED?

The discount is paid on the annual consumption at your current address. The reason for this is that it is difficult to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.

WHAT ARE THE TAX IMPLICATIONS OF THE DISCOUNT?

For most customers, there are no tax implications as the distribution takes the form of a discount not a dividend.

WHAT IF I MOVE OUT OF THE AREA SHORTLY BEFORE THE DISCOUNT DAY?

Unfortunately, if you are no longer a consumer in the Counties Power network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.

FURTHER CUSTOMER QUESTIONS AND WHO SHOULD HANDLE THESE?

Basic questions can be managed at the various Retailer Call Centres. More detailed queries can be answered by the Counties Power Customer Care Team on 0800 100 202.

WHAT DO I DO IF I HAVE A QUERY ABOUT THE DISCOUNT I RECEIVED?

Please contact Counties Power on line at www.countiespower.com or by telephone on 0800 100 202. All queries regarding discounts should be made by 31 March 2021.  Absolutely no correspondence will be entered into after this date .

All enquries relating to the first instalment (1 November 2019 - 30 April 2020) have closed.