Outages

Helpful Power Outage tips

This page provides basic safety tips and what to do before, during and after a power outage.

Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, and first aid supplies.
Charge cell phones and any battery powered devices.
Know where the manual release lever of your electric garage door opener or electric gates is located and how to operate it.
Purchase ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage.
Keep your car’s gas tank full-gas stations rely on electricity to power their pumps. If you use your car to re-charge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, this can lead to carbon monoxide poisoning.
Secure outdoor furniture and other items that could become missiles during a storm.
Check your BBQ gas bottle and refill if necessary.
If you’re on a water pump – store water for drinking and to flush toilets.
Medical dependent - if you are reliant on electricity for medical purposes click here for information provided by the Electricty Authority. We also recommend you come up with a plan for what to do when the power goes out - this may include relocating to another property with power or calling 111.
Go to countiespower.com/outages to check if your outage is on the map or to report it. Check out the Counties Power Facebook page as this will be regularly updated.

If you see downed or damaged power lines or equipment stay clear! Treat all lines as live and called Counties Power on 0800 100 202 immediately.
Only use flashlights for emergency lighting, candles can cause fires.
Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about four hours. A full freezer will keep the temperature for about 48 hours.
Put on layers of warm clothing if it is cold outside. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.
If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.

If the power has been restored, however it’s not working in your house, check the internal fuses. If the problem persists, call Counties Power on 0800 100 202.
Throw away any food that has been exposed to temperatures 4° C for 2 hours or more or that has an unusual odour, colour or texture. When in doubt, throw it out!
Contact your doctor if you’re concerned about medications having spoiled.
Restock your emergency kit with fresh batteries, canned foods and other supplies.

Check out the Civil Defence website for more emergency information

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