Get Service

The local faults team work 24/7 to find and fix faults. Repairs to the Counties Network are free. Repairs to private service lines are chargeable.   Here’s how it works:

  • Report your outage here or call 0800 100 202 or 09 237 0300
  • Register for text or email updates you’ll hear progress on the fault as it happens.
  • Counties Power always puts safety first
  • Faults on the Counties Power network are fixed free.
  • Faults on private service lines are charged to the owner of the service line.
  • If the first response service is not enough, the options for getting power back on will be discussed with you, before you commit to further repairs and costs.

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