Planned shutdowns


Cancellation notice for all planned shutdowns

In response to our Governments current alert level for COVID-19, Counties Power has cancelled all upcoming planned shutdowns for four weeks, until the 22nd April.  Further cancellations may follow based on any revised Government directives and will be updated on this page. 

This decision was made so that we can keep the power on and support those who are vulnerable and our wider community.  

We thank you for your ongoing support and understanding.


Experiencing a power outage?

If you experience a problem with your power supply, or want an update on an unplanned power outages, go to our App by typing into your smartphone browser.

On the app you can

  • View all active faults
  • Log a power outage
  • Register your details to get real time updates via email or text message. 

For more information go to

Counties Power COVID-19 response

Counties Power is taking additional steps to keep our people and our community safe.  For information about our response go to


Outage Date Reference Affected Area Work Description Outage Time Status Update

If you require any further information please call 0800 100 202. 

If you would like information about local generator hire companies click here.

Counties Power undertakes a comprehensive network investment programme to ensure a safe, well-maintained and reliable network.  This year we're investing more than $35m on new network builds and upgrading existing infrastructure. You can find out more about these projects here.

To carry out this work, we must undertake some planned power shutdowns to allow our team to work safely on the electricity network.  All shutdowns are notified to customers via letter at least 10 working days prior. 

You can also check planned shutdowns on our new smartphone app.  Download this now by typing in your smartphone internet browser.  Outages show on the app two days prior to the scheduled outage date. 

There may be some instances where we are unable to undertake the work on the planned date due to weather or safety reasons.  The alternative date advised on the letter will be used instead.