storm-event

storm events:  10th April, 12 April and 14 April 2018

6.00pm Update 17 April
There are six faults remaining which we are actively working with line owners on resolving. 
 
Thank you to all those who were without power during this massive storm response. Your patience and understanding is appreciated. We all pulled together to help each other and the community spirit is clearly alive and well.  
 
We do understand how difficult this was for some of you. The magnitude of this storm resulted in massive damage to our network and to private lines. 
 
A huge thank you to our wonderful crews and support staff for your efforts to get our power flowing. If there are any outstanding issues where we haven't been in contact please call us on 0800 100 202.

 

8.00am Update 17 April

All private service line work will be completed today except for those very complex jobs that require multiple new poles and complete rebuilds. Have you been contacted by us recently? If you haven't and your job is still remaining, please call us on 0800 100 202 to confirm you are still without power. Thanks for your patience as we clear these final private service line jobs. If you require assistance, Auckland Civil Defence can help. Call us and we can arrange this.

5.00pm Update 16 April
 
Crews have been working steadily and we're currently at 50 properties with an outage at this time on these service lines.  Some outages will get resolved tonight still however most of the crews will be stood down soon for some mandatory and much-needed rest so we can complete these final faults tomorrow.  Please plan ahead.  The crews will be out at first light tomorrow refreshed and ready to resolve these final outages.  
 
2.30pm Update 16 April
 
Crews are working quickly on these service line outages and from 175 outages remaining this morning we're now at 78.  They are doing their absolute utmost to get these remaining jobs completed by nightfall tonight.  Have you been contacted by us recently?  If you haven't and your job is still remaining, please call us on 0800 100 202 to confirm you are still without power.  Thanks for your patience in really difficult conditions as we clear these final outages. 
 
8.30am Update 16 April
 
Crews are out working on those remaining private service faults aiming to get them all completed today.  Please note the Storm warning we've posted and the MetService update - with thunderstorms and wind gusts of 100km/h expected on our West Coast again......   We're hoping this new storm front won't cause more damage to our network or hinder our crews in their efforts to get those remaining properties up and running.
 
To give you an idea of the magnitude of what our crews have been dealing with - we've had 1949 faults since Tuesday night when the first storm hit.  That's four times larger in scale than the storm we had in January.  At this point, we've completed 1790 of those jobs.  Thanks to the crews for all their work and also to the additional crews from Wel Networks and the contractors we've brought in to help.  It's been a huge effort and they're still hard at it to restore those remaining faults.

 

 

 

5.30pm Update 15 April

 
So we're currently sitting at 175 properties with a power outage however more than 50% of these have part-power.  Crews have been working hard to repair these remaining faults which are scattered around the region. Our aim is to get all the final jobs completed tomorrow.
 
Please be assured that our crews are working as quickly and as safely as they possibly can to restore power. Thank you for your patience in really difficult conditions as we clear these final outages. 

 

1.30pm Update 15 April

 
We're working steadily through those individual faults and some private service line jobs.  The team's been calling to check on all jobs in the system.  If you haven't heard from us, please contact us on 0800 100 202.  If you have booked a contractor to fix your service line please let us know so it saves the crews time.  Please check the outages map on the website if your outage is on a private service line.  If your job says 'On Hold' we need you to confirm with us that you want us to complete work on your private line. Call 0800 100 202.  Check the outages map at www.countiespower.com/outages.

 

 

9.00am Update 15 April

 
They've been back at it since first light again and are making really steady progress on those individual faults. Priority work are those of you who have been without power since the first storm Tuesday night, then Thursday's storm then the electrical storm yesterday....  Our crews will be starting work on private service lines too.
 
Our office teams are calling everyone to check your status - but to ensure we have your fault logged - please call us on 0800 100 202 just to make sure your job hasn't slipped through the cracks given the huge number of jobs and people involved in this storm event.
 
If your fault is a private service line - don't forget that you can get an electrical contractor to do this work for you.  Due to the huge amount of service line work remaining there will still be some without power tomorrow.
Check here for the list of approved contractors - www.countiespower.com/service-providers

 

 

6.30pm Update 14 April

 
Crews have made great progress today, especially considering the electrical storm they've had to contend with.  All network faults from the three storm events this week have now been resolved.  There are however still individual faults and private service line faults remaining. Individual faults are being worked on now,  with private service line work possibly not starting until Monday.  Due to the huge number of private service lines that need repair it is going to take some time to get all of these resolved.  Because private service line work is at the property owners cost, you may want to hire your own private electrical contractor to do this work for you.  They may be able to attend to your work earlier than we can given the huge number we will have to get through.  You can find the details of approved electrical contractors here on our website . Many of the crews have started to finish up after a very wild and wet day on the tools.  Those crews will be back on the job at first light.  Some will keep working into tonight.

 

 

 

4.00pm Update 14 April

We've had lightening strikes take out power in Pokeno, Tuakau and Waikaretu today, with some of Pokeno still without power. Those crews that weren't diverted away to deal with those large scale faults have kept battling away in the weather on those remaining smaller faults. They've been clearing a lot of private service lines today that serve multiple properties and will continue making good progress on those into tonight. Some crews are rolling off soon for some much needed rest and will be back at first light tomorrow. If your fault is an individual private service line the crews won't be able to get to this today. Due to the massive weather impacts that continue to hit the network and divert crews, there are still a huge number of individual private service line faults out there that crews are simply not going to get to until next week. You can get an electrician to look at this for you. 
We do understand how difficult this is for those of you without power still. Please see the message from Civil Defence posted earlier today under this post with support information.

Fingers crossed the weather gives us a break now so our crews can clear up these remaining faults as quickly and safely as possible.

Remember to treat all lines as live at all times.

 

 

 

11.00am Update 14 April
The weather affected the network again last night and today resulting in power outages on our western coast (again...). Areas affected include Otaua, Awhitu Peninsula and Glenbrook. The car vs pole in Waiuku also took out a number of properties. Currently there are 397 properties without power. Two steps forward and one back it seems at the moment. Our amazing crews have been putting in a massive effort since Tuesday night and we're having to manage them (and the additional help we brought in) really carefully for fatigue. You can't make mistakes when dealing with electricity. Please be assured they are working as quickly and safely as possible to get the power flowing.

 

9.30am Update 14 April

Crews have been working since first light around the region to get those remaining properties back on. Most of these are individual faults and they are scattered around a large geographical area. If your fault is on your private service line we may not get a crew out to you today but they'll do their best. A car vs pole last night also took power out. We're also dealing with some (more!) wild weather which is not helping. Check out the MetService reports we've posted below.

 

4.30pm Update 13 April

Crew's have been making great progress today with all feeder faults now cleared. We currently have 176 properties without power - scattered all around the region. We hope to clear many of these tonight up until 10pm when crews will stand down until first light tomorrow. These remaining individual property faults are mainly private service lines.

Due to the magnitude of the damage to the network some of these will not be restored until early next week. Please plan ahead for a weekend without power. Please check on your neighbours and others in your community who may be vulnerable.

Don't forget you can find out safety and power outage tips at www.countiespower.com/power-outages-tips .

Please treat all lines as live.

If others in your area have power and you don't - please check your internal fuses.

Our crews are working as quickly and safely as they can to get your power flowing.

 
 
 
1.30pm Update 13 April
 
Our crews are moving rapidly through the outages all across the region.  
 
We still have a large numbet of properties without power. We expect many properties to be restored by nightfall however. Crews will work into the night tonight and the coming days.
 
The Manukau Heads network feeder has sustained major damage and multiple crews are working to resolve this. Please note it is unlikely this will be resolved until tomorrow. Please plan ahead.
 
A number of the remaining faults are individual property faults, mainly on privately owned service lines. Due to the magnitude of the damage to the network some of these will not be restored until early next week. Please plan ahead for a weekend without power.  Please check on your neighbours and others in your community who may be vulnerable.
 
Don't forget you can find out safety and power outage tips at www.countiespower.com/power-outages-tips .
 
Please treat all lines as live.  
 
If others in your area have power and you don't - please check your internal fuses. 
 

 

Our crews are working as quickly and safely as they can to get your power flowing.

 

 

 

 

8.30am Update 13 April

Our crews are working hard to resolve faults however the network has taken another battering from the second storm yesterday/last night. Please be aware that the magnitude of the damage to the network is severe. Those trees that were just hanging on after the Tuesday's storm gave way yesterday - and tree damage to the network is huge. Some of the trees are huge and it takes hours of work to clear them before we can even get to the lines.

We have 1300 properties without power. These are situated in;
Bombay
Clarks Beach
Drury
Manukau Heads
Mercer
Onewhero
Otaua
Papakura
Pokeno
Pukekohe
Tuakau
Waiuku

Some of these are new faults from yesterday's storm, some are still from Tuesday's storm. The process for fixing outages is safety first - those high voltage lines down and safety issues, network faults that affect large numbers and then individual faults etc. If your property is in a more rural area and it is an individual fault such as your private service line, it is very unlikely that this will be attended to before next week. Our crews and the additional crews brought in to assist are working diligently as quickly as they can - however you can't take short cuts when dealing with electricity.

Please treat ALL lines as live.

 

We will keep updating here. Please be assured that our crews out there are doing their absolute best to get your power flowing as quickly and safely as possible.

 

 

 

Update 5.30pm 12 April 

The weather is not helping our cause as the second storm moves in on our West Coast.

Additional areas now out from this second storm are;
Manukau Heads 
Port Waikato
Onewhero
Mauku

We now have 1500 properties without power.

This is going to slow the repair work down with high winds making it difficult. Safety and large-scale network faults will take priority. Crews will be working as quickly and as safely as they can however please bear with us....

For those of you facing another night without power with children to feed, with cows un-milked and with freezers full of food perishing, we do feel for you and understand how difficult this is for you. Please be assured that our crews, plus the extra crews we've got on the job from Wel Networks and additional contractors, are working as fast as they possibly can to get your power flowing.

With the new storm taking down more lines - please remember to treat ALL lines as live at all times. Stay safe.

 

A huge number of outages were resolved yesterday, with crews working until 10pm when they had to stand down for safety. We're down to around 500 properties without power. Around 100 of these are still priority safety jobs. While there's a large area of the Manukau Heads still out - most remaining outages are smaller faults and some roads. We have a huge number of crews out (helped by Wel Networks and Broad Spectrum) and will be getting through a lot of these today. However, there will be a small number of individual outages, especially in isolated areas, that are still going to be out for another 48 hrs. These are mainly faults on privately owned service lines (the line that runs from your boundary to your home).

There is a cold snap coming - please be prepared and make other arrangements if necessary. Generators can be hired from local companies - but please be careful and follow all the instructions using these.

Remember - treat all lines as live.

 

 

8pm Update 11 April

 
Crews are working hard and hoping to liven more properties on the Manukau Heads in the next hour. 
 
It's been a long and tiring day out there for the crews who will be standing down at 10pm for some much needed rest. They will be back out at first light repairing the remaining faults. So if your power is not on in the next 1.5hrs it won't be coming on until tomorrow. 
 
Please be aware that we still have many lines down. Be vigilant! Treat all lines as live. Do not approach. There are still many service lines down and individual properties around the region without power. If your power is still out in areas with power - check your intetnal fuses. If it is still out it may be a service line issue. Counties Power must make downed lines safe.
 
If you reported your outage on the website or by phone but it's not showing on the map yet- we do have it and are working through the process.
 
Tomorrow if you see a Counties Power vehicle drive up to a site then drive away - don't be disheartened! It's other staff who are scoping the work required so we can best manage how to send the crews and our additional contractors out tomorrow to get the power flowing asap

 

 

 

 

 

5.00pm Update 11 April

We're down to 1871 properties without power. Clarks Beach and Waiuku have been cleared, as have Pukekohe/Paerata, the East Coast and a large number of those in Pukekawa. We've still got properties out in Waiau Pa/Kingseat/Karaka, Ramarama, Otaua, Onewhero and Pukekawa.

Our crews will be working into the night. We are still getting calls in about downed or damaged lines.

Please be prepared for long resolution times on these remaining outages and make contingency plans. We have additional help from Wel Networks and other contractors to clear these remaining faults as quickly and as safely as possible. Our crews are working as hard as they can. Thanks to those members of the public for their messages of support and the food and cups of tea they are giving the crews who really appreciate it. We understand that for those of you facing another night without power this is extremely difficult.

Just a reminder to treat all lines as live and report immediately.

Once your service line is made safe - you can use an electrician to repair it.

11 April 3.30pm Update 

We've had 71 lines down across the network - with more lines down reported over the day. We're still in safety response mode - making safe being our first priority and resolving where we can. Currently there are 2,900 properties without power.

The Awhitu Peninsula/Karioitahi still have around 1,500 properties without power, Waiuku 250 and Clarks Beach/Waiau Pa 112. We had a lot of poles down in these areas. In Karaka there are 126 properties still affected, Ramarama 113, Paerata/Pukekeohe 217, Pokeno 37 and Onewhero/Pukekawa and south of this around 0. To the east of our network in Mangatawhiri/Mangatangi and Kaiaua there are 143 still affected.Our crews will be working into the night to make safe and restore power where possible.

We are still advising that some properties will be without power for up to 48 hours, with isolated properties potentially even longer. As mentioned - this is the largest storm event to date for our network. There will be long resolution times and we understand that this is extremely difficult for our community. Please be assured our crews, and the additional crews from Wel Networks who have come in to help, are working as hard as they possibly can.

 

11 April Updated 10.30am

We have well in excess of 50 lines down, eight poles and massive damage sustained to network equipment due to those winds (some in excess of 200 kms per hour). This is unprecedented damage - and the work to repair the network is huge. Current situation - 6,331 properties without power as at 10am today. Our crews are working hard to make lines safe as more downed lines get reported in. The priority is safety - making those lines safe for people and animals. Then fixing. Due to the huge number of faults, some individual faults will take 24 - 48 hours to resolve. Please plan ahead and make other arrangements if you need to. We understand this is really difficult - especially for those with dependents. Please be assured our crews are working as quickly and as safely as possible to get your power flowing asap.

Check on the website outages map for more info and to see if your fault is recorded. You can record it there too.

With more and more lines down being reported - please be careful out there. Keep your distance from downed lines (and keep children, pets and livestock away.).

If you have a service line down (the line that runs from your boundary to your home) - once our crews have made it safe - you can use an electrician to repair this. We recommend you do this for a faster repair given the large number of faults we're dealing with.

Power outage tips for the home can be found here.

 

11 April - Updated 7.00am

We're still without power in many areas across the network as the winds caused major damage. Please be aware that there will be many areas without power for an extended period and to plan ahead. Due to the magnitude of this storm some will be without power for 24-48 hrs. Thanks for your patience - we understand this is really difficult.

The crews are out working in better conditions now to get the power flowing, while those out in the night have gone home for some mandatory (and much needed) rest. Thanks to our crews who did get so many homes back on through the night and to our support team working in the office through the night. It's all hands on deck today to get those remaining without power back on as quickly as possible. As it becomes light we are getting more emergency calls as people see lines down and debris on lines. Please stay clear of all lines down and report immediately on 0800 100 202. 

We're still asking people to please hold your calls in unless it's an emergency such as lines down.

Don't forget you can check on the website outages map for more info.

If your neighbours are on but your power isn't - please check your internal fuses.

We will keep updating this site so check back here.

10 April Update 

The Counties Power network is currently being affected by a significant weather event which is affecting a large number of customers across the network.  There are multiple lines down across the district.  Please be prepared for a night wthout power and potentially long periods without power into tomorrow.  Our crews are currently working to make safe - ensuring lines down and debris on lines are isolated and the area is safe for people and animals.  Once all lines are made safe, outages will start to be resolved.

This page will provide updates throughout the storm.  Click here to go to the Counties Power outages app to view current outages across the network.  

 

Due to the scale of this event and a significant number of trees and lines down power may be out for 24-48 hours in some parts of the network.   Updates will follow by 10am tomorrow.   

Last update at 9:45pm

 

Things you need to know about a storm event: 

  1. Make safe actions:   We are dispatching our first responders  to make safe only.  This means that they will be ensure that you and your family are safe from the risk of an electric shock.  First responders will not restore your power.  Power restoration will be done by our second response teams and may take some time to get to your site. 
  2. Safety first:  we will always dispatch to high-risk sites first, this includes damaged equipment and lines down.  Safety of the public and our people is the number one priority.  
  3. Keep safe:  always stay well away (at least 10m) from any lines down or damaged electrical equipment.  Never attend to stock or approach an electrical asset as you may get a shock.  Call 0800 100 202 and press 1 to let us know as soon as possible.
  4.  Priority:  We know its hard to have no power on a stormy night and we are actively working to restore your power.  As we are in a storm event, time to restore power will be longer than usual.  Faults are prioritised on the following factors:
  • Make Safe:  The priority always for dispatch is to attend safety concerns, such as lines down or vehicle accidents and make the site safe.  Please be aware that power may not be restored in the first response, as work may be required on either our network or your private service line;
  •  Wide spread, high voltage outages affecting significant number of customers;
  •  Multiple properties, such as a road or neighbourhood without power;
  •  Business:  Agriculture, horticulture, farms, business and commercial properties;
  •  Single properties.

Information on outages can be found on our outage map.  We will also be updating this page and Facebook through this event.

We thank you for your patience while we work through this event. 

 

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